Customer Service Officer Job at Al-Futtaim

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Job Title: Customer Service Officer
Date: 14-Jun-2020
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 59903

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

See Also: Front officer/Purchaser Job at GC Building Construction | Dubai

Come join us to live well, work better, and be the best.
Job Description:
The purpose of the job is to greet and assist customers with their vehicle concerns and requirements may it be email, phone or walk in. This role is responsible in making sure that all customers are provided with the highest standard of customer service.

Key Responsibilities:
Receiving customer’s cars for repair and services:
Ensure that the booked cars / walk in customer’s cars are received as per company’s procedures and standards.

Prepare job card:
Prepare job card, on workshop online system, while using relevant standard operations codes, as far as possible, handover the job card to workshop controller. While preparing job card tally customer details (tel no. & name) with the ones, registered in system and make changes, if needed.

Follow up jobs:
Follow up the job with the workshop controller and check status, from job progress chart, follow the job situation in workshop. Inform customers, of any additional jobs, cost involved and obtain his approval.

Prepare estimates, for complex jobs received in the morning / previously. As per the feedback from workshop, submit the estimate by fax to customer and obtain his approval.

Vehicle delivery: Inform customer of any delay in repairs, with the reasons and promise him revised delivery time. Reply to customers queries, on the status of vehicle.

Telephone operator informs customers, whose vehicles are ready for collection. When customers come to collect their vehicles, job holder informs them the details of invoice and makes delivery.
Reception satisfaction index:
Job holder carries out all his activities, as per the company’s procedures so as to achieve the requisite reception standards and reception satisfaction index.

Goodwill account:
At time, the commitment made to customer can be honoured due to certain reasons.

Generate business:
Job holder makes use of lost customer report, to call the customer not visiting our workshop and explains them the benefits, of doing business with TE.

Qualifications, Experience & Skills:
Minimum Qualifications and Knowledge: Bachelor of Arts/Commerce/Science.
Minimum Experience: 6 years in service area of car industry. Out of this, 3 years should be, as receptionist/customer relations, at a reputed car distributor.

Skills: Communication skills, customer care, analysis, planning and organizing.

Job-Specific Skills: PC skills, customer care and basis of automobile service and repairs

KGM
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.