Jobs in Abu Dhabi | UAE Jobs
Experience in: Information Technology
Professional background in: Employment Placement Agencies/Recruiting
Job level: Experienced
Job details
Responsibilities:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Determining the best solution based on the issue and details provided by customers
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
- Creating, editing user account in Active Directory
- Creating, editing permission of mailboxes in Exchange server.
- Creating GPOs.
- Creating and editing permission of share folders.
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in the Service Manager
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
