System Consultant Job at BAE Systems Applied Intelligence

BAE Systems Applied Intelligence

BAE Systems Applied Intelligence Careers | Jobs in Abu Dhabi

Role profile
Job Responsibilities:

Provide on-site and remote support to our customer base
Reproduce, investigate and diagnose problems within SLA
Liaise with customers to inform of progress on issues they have raised, request information, manage expectations and close out issues.
Take ownership and the initiative in customer support issues and escalates when necessary.
Log, track and update incidents in our issue tracking system
Contribution to knowledge base/FAQ to assist Customer Support in simplifying the support process
Issue customer surveys; collate survey data responses and create reports
Create and maintain support dashboards and dashboards for customers
Create customer tickets statistics
Manage project handovers from Product Engineering
Clearly document requirements for Product Engineering
Other duties as determined from time to time by your manager
System administration and monitoring: Windows platform (2008R2, 2012, 2016) and Linux platforms ( CentOS )

LAN/WAN understanding (switches, routers and firewalls)

Desirable to have knowledge of :

Basic Microsoft SQL administration (installation, maintenance, backup).
Virtualization (VMware).
Active Directory configuration.
At least one script language (Bash, PowerShell, or Python).
Basic SQL knowledge.
JIRA.
SAN and NAS storage
Any flavour of telecommunication providers infrastructure/systems is an advantage
Any flavour of Unix/Linux is an advantage.

About BAE Systems Applied Intelligence
We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.

Division overview: Capabilities
At BAE Systems Applied Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Applied Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.
As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.

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Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.