Assistant Front Office Manager Job at Jams HR Solutions FZE

Jams HR Solutions FZE

Posted on: July 30, 2020
Location: Dubai, Fujairah - United Arab Emirates
Education: Diploma, Any Graduation, Bachelor of Hotel Management(Hotel Management).
Experience: 4 - 9 years
Nationality: Any Nationality
salary: AED 5,000 - 7,500 ($1,350 - $2,026)

Job Description

Customer Satisfaction (Guest Feedback, Social Media Review).
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team in order to
provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
Ensure that personalized service is offered to each and every guest.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Prepare Room revenue and occupancy forecast take action on rate strategies.
Is involved in recruitment of new team members for front office.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

Application Procedure:
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