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| Al Ghazi - Dubai Call center Agent Job at Al Ghazi - Dubai |
Location: Dubai, United Arab Emirates
Category: ADMINISTRATION JOBS
Job Type: Full-time
DESCRIPTION
Hiring a Call center Agent for Dubai.
See Also: Operations Associate - Business Analytics Job at Careem - Dubai
Key Responsibilities:
- Manage incoming calls in a timely manner.
- Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
- Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Provide appropriate solutions and alternatives within the time limits.
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction.
- Refer unresolved customer grievances to designated departments for further investigation.
Key Requirements:
- Bachelor degree.
- Proven experience as a Call Center Agent.
- Demonstrating good interpersonal skills within the team, in addition to with customers.
- Ability to work in a high-performance environment, with goals and metrics.
- Professional and friendly attitude and be able to quickly develop a rapport with customers.
- Self-starter with initiative and discipline.
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