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| Jobsite Direct - UAE |
Corporate Lifestyle Manager (Dubai office) at Jobsite Direct - UAE
The world’s leading luxury lifestyle group, truly understands and connects with the global High-net-worth & Ultra-high-net-worth community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.We offer a range of student and entry-level opportunities from shadowing our Lifestyle Managers, to being involved with Events, and gaining valuable experience with our Agency team. This is a fantastic opportunity to step into the world of luxury.
See Also: Showroom Administrator Job at The Cobbler - Dubai
Job Summary
Our Members are based around the globe, and place a variety of lifestyle & leisure-related requests for assistance with our Lifestyle Management team. They can do this via telephone or email which will be received, acknowledged, researched & actioned by a team of Lifestyle Managers in a timely manner as agreed with the Member.
Main Duties and Responsibilities
Researching and arranging of:
- Travel bookings.
- Restaurant bookings.
- Club bookings.
- Health &beauty requests.
- Gift ideas.
- Sports, theater & concert tickets, and much more.
- Intensive & extensive phone and email-based correspondence.
- Re actively handling all incoming lifestyle & leisure-related requests & inquiries from Members in accordance with set guidelines which will be trained and monitored.
- Understanding of client expectations for servicing Members and delivering above and beyond these at all times.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Selecting appropriate form of Member communication – based on Members’ preference.
- Keeping Member updated regularly, set deadlines for updates & meet them or provide new update deadline in advance of current one expiring.
- Providing realistic & on-the-spot assessment of time frame in which to complete request & manage expectations accordingly.
- Taking ownership of request – attempt to complete in 1 shift.
- Logging each and every action in Salesforce our CRM database – aim for your colleagues to be able to take over from you in your absence and accurate reporting to be delivered to the client.
- Following up with Member post-request & obtain feedback – and logging in Salesforce.
- Keeping file in Salesforce CRM database up to date and complete mandatory fields, prior to closing accurately as per type & conclusion of request.
- Updating Member information in Member Record in Salesforce – if relevant to on-going service (passport, ID card #, mileage cards, preferred guest program #’s).
- Liaising with Global Account Manager to ensure all Salesforce-related housekeeping, resulting from management reports, is updated & corrected according to instruction within the agreed upon deadline.
- Request Fulfillment
- Providing quality suggestions at all times which exceed Member expectations.
- Asking intelligent, category-related questions – become familiarized with ‘category criteria’ so it becomes 2nd nature (what questions to ask when receive certain request types to ensure in line with Members’ needs).
- Obtaining Member’s criteria at first contact – avoiding time delays due to missing data.
- Taking initiative & Going the Extra Mile – anticipate additional services & requirements depending on request type (hotels, airport transfers, spas, early/late check in, restaurant reservations).
- Sending clear final confirmations – to include all details of booking (contact person, booking reference, cancellation policy).
- Knowledge sought
- Fluent spoken and written in English
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Possess a minimum of 1-2 years Customer Service knowledge.
- Excellent written & oral communication - fluent English is a must. Other languages are advantageous.
- Passionate about customer service & delivering service excellence.
- Excellent client empathy.
- ‘Can-do’ attitude – ready to get involved at all times.
- Fast learner – adapting to new processes in rapid change climate.
- Creative problem solving & top notch organizational skills with attention to detail.
- Confident, with the ability to priorities, delegate and meet deadlines working under pressure.
- Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.
- Ability to remain calm & courteous under pressure, and effective conflict management.
- Outstanding project management skills – effectively manage requests from initiation to completion.
- Self-starter & own manager – work autonomously.
- Strong IT & CRM systems skills (Databases, Microsoft Office etc).
- Good team player – displays compassion towards fellow colleagues.
- Excellent interpersonal skills – outstanding telephone manner.
- Mature approach, dedicated and committed with a strong drive, independent.
- Reliability - excellent time keeping is crucial to this role.
- Polished appearance.
- Experienced in dealing with confidential information using discretion and sensitivity at all times.
- Hours of Work
- Standard terms will include working 40 hours per week, 5 days out of 7, there will be a shift pattern to cover the hours between 8.00 am to 10.30 pm. You will also receive a 1 hour unpaid lunch break per shift.
Salesforce CRM
Application Procedure
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