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| Citymax Hotels UAE |
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Front Office Shift Leader - (200003JH)Description
- Fully conversant with all the Front Office equipment and computer.
- Fully conversant with the Hotel’s Policies and Procedures and ensures that they are being adhered to.
- Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel’s Policies and procedures
- Identify room rates structures for both groups & individual bookings.
- Ensure that rooms are assigned according to the reservation & as per guest’s requests.
- Assist the Front office manager in occupancy forecasts & practice yield management.
- Carries out training within the department for new recruits and on going training for the staff while on their shift.
- Assumes control of reservations & room blockings outside normal reservation hours.
- Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
- Fully be aware of the health and safety in the department.
- Conducts team briefing before shift.
- Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
- Handles guest complaints and refers them to FOM, if necessary. Follows upon correcting
- Compiles and takes action on an exceeded credit report.
- Processes the No Show Lists on daily basis by agreement with Front Office Manager.
- Provides support to all reception staff in order to ensure a smooth, prompt and polite service. Organizes the meal break time accordingly.
- Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
- Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Code of Conduct.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
Keywords: city max,city max,jobs
Qualifications
- Fully conversant with all the Front Office equipment and computer
- Fully conversant with the Hotel’s Policies and Procedures and ensures that they are being adhered to.
- Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel’s Policies and procedures
- Identify room rates structures for both groups & individual bookings.
- Ensure that rooms are assigned according to the reservation & as per guest’s requests.
- Assist the Front office manager in occupancy forecasts & practice yield management.
- Carries out training within the department for new recruits and on going training for the staff while on their shift.
- Assumes control of reservations & room blockings outside normal reservation hours.
- Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
- Fully be aware of the health and safety in the department.
- Conducts team briefing before shift.
- Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
- Handles guest complaints and refers them to FOM, if necessary. Follows upon correcting
- Compiles and takes action on an exceeded credit report.
- Processes the No Show Lists on daily basis by agreement with Front Office Manager.
- Provides support to all reception staff in order to ensure a smooth, prompt and polite service. Organizes the meal break time accordingly.
- Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
- Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Code of Conduct.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP - Al Barsha - Dubai, UAE HOSP - Al Barsha - Dubai, UAE HOSP - Al Barsha - Dubai, UAE, , Dubai
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Nov 8, 2020, 10:41:02 AM
Application Procedure
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