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| Al-Futtaim - Al-Ayn |
Customer Service Assistant Jobs | al futtaim group of companies careers
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.See Also: Graphic Designer Job at Sundus Recruitment & Outsourcing Services llc - abu dhabi
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
About you
You have the ability to work in a fast retail environment. You are enthusiastic about assignments and working with others in a team. You are able to prioritize and plan tasks to reach the targeted results. You have a passion for home furnishing, retailing and how people live at home.
See Also: Inbound Staff Job at Sundus Recruitment & Outsourcing Services llc - abu dhabi
What’s more, we believe that you have the following knowledge, capabilities and motivation:
- Live and share the IKEA values every day
- High School Graduate
- 2 - 3 years in a similar role or Customer Service
- Customer Focus
- Effective Communication
- Team Player
- Flexible to work with shift duty
- Flexible to work during weekend and public holidays
- Good English communication skills, Arabic Speaker would be preferred
About the Role
You are responsible to operate the Exchange & Refund Desk in the store in day to day function. It is your overall responsibility to take decisions regarding any exchange or refund, and solve any problems so as to ensure that the customer is completely satisfied when he/she leaves the store.
Key Specific Accountabilities:
Commercial
- Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
- Be able to use their judgment to handle specific problems with common sense, thereby ensuring a satisfied customer who will come back. Thus, by providing excellent customer service. Guides his team in using the opportunity to regain potentially lost customers.
- Handle customers in a positive and fair manner as they have an important role in regaining potentially lost customers.
- Prepare daily, weekly and monthly reports of transactions at the returns & exchange desk. The data is used to reconciling with the cash till as well as the accounts for the period of the report. The data is also important for analysing trends on sales and profitability and performance of the store.
Operations
- Receive checks and verifies goods from customer against the invoice as per the company policy, system and procedures.
- Ensure to report to home delivery senior for any stocks irregularities found while verifying the goods.
- Process home delivery booking schedules following the given benchmark with accuracy.
- Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
- Make sure that customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
- Confirm customer’s follow up call after the delivery
- Schedule home deliveries and assemblies details.
- Attend to customers’ queries and problems in a professional manner.
- Maintain files of completed and pending deliveries.
- Control home delivery teams and services after delivery.
- Supports to control Home Delivery expenses by identifying damages.
- Handle routine customer complaint promptly and courteously, updating cases in the system on a daily basis.
- Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
- Provide excellent customer service at all times.
- Greet all clients at the home delivery front desk in a professional manner.
- Ensure to report to home delivery senior for any stocks irregularities found while verifying the goods.
- Process home delivery booking schedules following the given benchmark with accuracy.
- Confirm all goods are labelled before moving to the holding area.
- Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
- Maintain neat, clean appearance of self and work area.
- Ensure to follow the home delivery standard operating procedures.
- Schedule home delivery and assembly details.
- Attend to customers’ queries and problems in a professional manner.
- Maintain files of completed and pending deliveries.
- Listen and seek feedback from customers.
A few more things for you
Interest? Then please join us for a rewarding career journey!
We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
Customer Service Assistant - HD/SE Job at Al-Futtaim - Al-Ayn
Application Procedure
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