Front Office Associate Job at Citymax Hotels UAE

Citymax Hotels UAE - Sharjah

Front Office Associate Job at Citymax Hotels UAE - Sharjah

Front Office Associate - (200003P2)
Keywords: indeed jobs,job search,career opportunities,job listings at Citymax Hotels UAE
Description

Register and room all guest arrivals according to established procedures
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
Cash hotel guests' personal and travelers’ vouchers and assist with currency exchange
Keep abreast of all modifications to accounting policies and procedures
Attend to guests' request at all times
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
Ensure that the guests depart the hotel with a positive impression of hotel service
Perform the audit balances and prepare all reports for audit in an orderly fashion
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
Maintain comprehensive knowledge of standard reservation procedures
Maintain exemplary department standards of behavior and appearance and attitude
Ensure front desk work area is kept clean and in an orderly state at all times
Is fully aware of the Credit policy and adhere to policies and procedures
Upsells the hotel to guests whenever the opportunity arises.
Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
Blocks and pre-registers rooms according to reservation requests.
Blocks rooms for arriving guests according to set procedures.
Makes and follows through room-rate-name changes.
Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
Types all pre-registered and NSR key envelopes prior to guest arrival.
Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
Attends to every guest requests the best way possible.
Keeps informed of the hotel’s emergency procedures.
Checks supplies weekly in the work area and requisitions accordingly.
Keeps updated on the system operation and procedures.
Performs other duties as may be assigned from time to time.
Perform related duties and special projects assigned by Supervisor and manager.

See Also: A Help Desk man / women is required at ACTIKNOW - Dubai

Qualifications

Register and room all guest arrivals according to established procedures
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
Cash hotel guests' personal and travelers’ vouchers and assist with currency exchange
Keep abreast of all modifications to accounting policies and procedures
Attend to guests' request at all times
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
Ensure that the guests depart the hotel with a positive impression of hotel service
Perform the audit balances and prepare all reports for audit in an orderly fashion
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
Maintain comprehensive knowledge of standard reservation procedures
Maintain exemplary department standards of behavior and appearance and attitude
Ensure front desk work area is kept clean and in an orderly state at all times
Is fully aware of the Credit policy and adhere to policies and procedures
Upsells the hotel to guests whenever the opportunity arises.
Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
Blocks and pre-registers rooms according to reservation requests.
Blocks rooms for arriving guests according to set procedures.
Makes and follows through room-rate-name changes.
Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
Types all pre-registered and NSR key envelopes prior to guest arrival.
Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
Attends to every guest requests the best way possible.
Keeps informed of the hotel’s emergency procedures.
Checks supplies weekly in the work area and requisitions accordingly.
Keeps updated on the system operation and procedures.
Performs other duties as may be assigned from time to time.
Perform related duties and special projects assigned by Supervisor and manager.

See Also: Front Office Agent Job at Mandarin Oriental Hotel Group - Dubai

Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP - Sharjah - UAE HOSP - Sharjah - UAE HOSP - Sharjah - UAE, , Sharjah
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Nov 16, 2020, 3:53:50 AM