 |
| SOFITELs - Dubai |
hiring jobs, job search, indeed dubai, indeed jobs
Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey.
About the Hotel
Sofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel’s cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.
See Also: Data entry operator Job at Al Ghazi - Abu Dhabi
jobsdb
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Access learning & development programs through the Accor Academy.
- Experience the hustle of a dynamic, fast-paced hotel located in the heart of the city.
- Take advantages of opportunities to be recognized for your professional contributions.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Responsible for the overall smooth and economical running of the Front Office department.
- Coordinate closely between, Housekeeping, Guest Relation as well as Food and Beverage on operational matters.
- Maintain standards of quality and service of all departments over which he/she has responsibility and authority.
- Assisting the Duty Managers and Supervisors in supervising and implementing the hotel standards as well as the hotel’s internal rules and regulations.
- Work out the shift plan for his/her area, including days off and vacation planning. Is responsible for sufficient staffing at all times. Is controlling the working time of all staff in co-ordination with the T&C department.
- Responsible for the introduction of all new staff and working out of a relevant introduction program.
- Is responsible for neat and clean appearance of the staff & monitors their grooming at all times.
- Responsible to complete the appraisal of all staff on a regular basis to give them feedback on their performance.
- Personally responsible of a correct and up-dated repeat guest database within the system.
- Is responsible for the correct welcoming of all guests. Monitors check-in, also for groups and gives total attention and dedication to customers.
- Supervises along with the Guest Relation team the organisation and sales of all sorts of guests’ activities and the correct handling and charging.
- Responsible to take special care of any kind of VIP treatment according to internal regulations and standards.
- Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinates proper actions with other departments and informs the General Manager regarding serious matters
- Monitor and assure proper and fast handling of any kind of messages for hotel guests.
- Responsible for smooth and professional operating of the telephone department.
- Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency, which may occur.
- Execution of regular technical/skills training.
- Reviews the Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.
- Assumes responsibility of the Manager on Duty when scheduled to do so.
- Assist in Task Force Teams for new openings.
- Carry out any other reasonable task as requested.
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required.
- Prior experience working with Opera.
- Proven ability to build and maintain good relationships with all stakeholders.
- Communicate thoughts, actions and opportunities clearly with strong networking skills.
- Ability to lead by example, believe in a strong team culture and set the scene for high performance.
- Minimum 4 years’ of similar experience in a 5 star hotel or resort.
- Fluency in Arabic could be an added advantage.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
See Also: Store Assistant Job at JKF Group of Co - Dubai
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS
Click the link below to visit and read the original announcement on the recruiting organization's website and apply with your recently updated CV.
