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| Kone - Dubai Careers |
Customer Service & Admin Manager Job at Kone - Dubai
kone elevator | kone elevators | elevator companies in dubai
Dubai Jobs 2020/2021
As a global leader in the elevator and escalator industry, we believe in improving performance through inspiring, engaging, and developing our people. Being part of a global network of people, we are looking for a unique individual that would leverage working in a culture that fosters innovation and empowers individuals to make a difference.
KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase throug h direct presence in 10 countries and more than 60 distributor markets. To complement our growth plans, Customer Service is considered to be a strategic priority for our Business.
Reporting directly to the Service Director for Middle East & Africa , we are looking for a dynamic and seasoned Customer Service & Administration Manager for our Middle East & Africa region. This role will be based in our head office in Dubai. The successful candidate will lead and drive customer centricity for the region , develop and ensure operational excellence in the Customer Service & Administration (CS&A) team. He / She would manage, evaluate, and develop the CS&A organization to ensure that it s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets.
We are looking for someone with proven leadership skills, who has a passion for Customer Service excellence and is result-driven . The i deal candidate will have a Project Management mindset and experience in designing and implementing a business shared service cent re function.
This is a unique opportunity to join a team of professionals who thrive to drive business strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!
Are you the one?
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase throug h direct presence in 10 countries and more than 60 distributor markets. To complement our growth plans, Customer Service is considered to be a strategic priority for our Business.
Reporting directly to the Service Director for Middle East & Africa , we are looking for a dynamic and seasoned Customer Service & Administration Manager for our Middle East & Africa region. This role will be based in our head office in Dubai. The successful candidate will lead and drive customer centricity for the region , develop and ensure operational excellence in the Customer Service & Administration (CS&A) team. He / She would manage, evaluate, and develop the CS&A organization to ensure that it s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets.
We are looking for someone with proven leadership skills, who has a passion for Customer Service excellence and is result-driven . The i deal candidate will have a Project Management mindset and experience in designing and implementing a business shared service cent re function.
This is a unique opportunity to join a team of professionals who thrive to drive business strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!
Are you the one?
- University degree holder
- Minimum 6 to 8 years’ experience working with companies who have designed and implemented a shared services center (business).
- Excellent Team Management skills
- Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
- Ability to interpret and analyze needs with a strong customer focus
- Excellent English communication, presentation, and influencing skills.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
How to Apply
Click the link below to visit and read the original announcement on the recruiting organization's website and apply.
Click the link below to visit and read the original announcement on the recruiting organization's website and apply.
