Front Office Manager Job at WHR Solution - Ras al-Khaimah

WHR Solution - Ras al-Khaimah
WHR Solution - Ras al-Khaimah
Front Office Manager Job at WHR Solution - Ras al-Khaimah

About Company
Named after the iconic Crystalline enriched Al Marjan Island, Marjan Island Resort & Spa is located in Ras Al Khaimah‘s first man-made archipelago of 4 picturesque coral-shaped islands and boasts breath-taking scenic marine views of the shimmering waters of the Arabian Gulf.
The Moorish designed Marjan Island Resort & Spa offers impeccable standards of service combined with distinctive style reflecting its Arabic heritage and a tradition of hospitality.

Job Descriptions
  • Provides a professional and a guest focused service to our guests, ensuring satisfaction through maximum recognition and attention from arrival through departure, making sure their stay is a memorable experience.
  • Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
  • Ensures a high level of communication is maintained between the Front Office and all other departments in the hotel.
  • Directs and supervises the day to day operations ensuring standards are adhered to and maintained.
  • Ensures a consistently high standard of presentation is maintained for the department and the hotel.
  • Monitors results from Quality Assurance Audits and implement procedures to enhance results.
  • Ensures a high level of product knowledge of the hotel and local area.
  • Maintains accuracy of guest profiles.
  • Reviews, maintains and implements systems and procedures as directed.
  • Ensures daily shift hand-over is conducted in a professional and constructive manner.
  • Regularly spot checks duty shift checklists to ensure tasks completion.
  • Ensures that the Front Office team works with sales focused attitude and are aware of sales opportunities within the hotel, thus maximising revenue.
  • Ensures all Front Desk team members are aware of all room revenue targets and are kept informed of performance results.
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Skills Required
Strong knowledge of Microsoft Office
Opera
etc.

Compensation & Benefits
Basic Salary: To be discussed during interview
Accommodation: Provided
Transportation: Provided
Annual Paid Leave: Provided
Employment Visa: Provided
Flight Tickets: Provided
Medical Insurance: Provided



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