Sales Coordinator Job at SOFITEL

SOFITEL - Dubai Careers

Sales Coordinator Job at SOFITEL - Dubai

Job Description

To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel and follow up of assigned and “Walk-In” site inspections and in-house group arrangements
To coordinate all internal and external correspondence, incoming e-mail, and another administrative duties for the Sales team.
To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Sofitel procedures and policies
To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Palm standards of performance, by e-mail, phone or in person
To be entirely flexible and adapt to rotate within different sub departments of the Sales and Marketing Department or any other Department of the hotel as assigned
To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department
To be fully conversant with all services and facilities offered by the hotel
To perform opening and closing procedures established for the Sales office
To ensure that the Sales office and surrounding area is kept clean and organized at all times
To monitor operating supplies and reduce spoilage and wastage
To utilize Delphi for all accounts management functions and assist the assigned Sales Managers with the necessary follow-up , when they are out on sales calls
To ensure that the correct booking procedures are implemented, including group room and meeting program history, contractual agreements, room block analysis, etc.
To ensure that all credit and collection procedures that have been established by the Hotel are implemented following the established Credit Policies and Procedures
To ensure that all sales contracts follow the established Hotel Policies and Procedures
To project a warm, professional and welcoming image, in person or on the phone
To be demanding and critical when it comes to departmental standards.
To ensure that an efficient and accurate filling system, both manual as well as electronically is maintained at all times
To ensure that up to date Delphi records of all corporate and group accounts
To keep and to safeguard all contacts and financial documents
To ensure office coverage for lunch break, phone calls and weekends.
To carry out quarterly, bi-yearly, yearly inventory of the operating equipment

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