Call Center Agent Job at Nestlé - Dubai

Nestlé - Dubai

Call Center Agent Job at Nestlé - Dubai

Nestlé Dubai Careers | Jobs in Dubai 2021

Position Snapshot
Location: Dubai, United Arab Emirates
Company: Nestlé MENA
Full-time
Bachelor’s Degree
1-2 yrs. experience in Customer service and sales Customer Administration

Position Summary

• To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.
• A day in the life of...
• Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
• Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool
• Assign correct owners to customer request based on identified reasons
• Recording of customer feedback from all areas of O2C processes
• Capture Voice of Customer and external surveys to learn customer perception and expectation
• Provide basic technical solution and document requests by customer
  

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What will make you successful

• 1 to 2 years of Customer service in similar market environment and sales Customer Administration
• Operational experience in logistic functions (optional)
• English/Arabic is a must
• Experience working in strong team environment and able to use problem solving skills
• Excellent written and oral communication skills
• Ability to work under pressure and maintain composure in stressful situations
• Possess strong organization skills
• Innovative mindset
• Ability to multitask
• Must enjoy interacting with people

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