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| DiliTrust - Dubai |
Customer Success Representative Job at DiliTrust - Dubai
DiliTrust dubai Careers | open job vacancies near me in dubai
Job description
For over 20 years, DiliTrust has been creating cutting-edge software for corporate governance and secure document sharing. DiliTrust is a tool used by corporate boards to streamline and improve their board meetings. We have offices in Paris, Montreal, Toronto, Vancouver, Dubai, Milan, and Madrid, and our products are used by over 500 clients in over 40 countries.
About the Team
Are you passionate about digital innovation, customer success, and project management? Do you strive to deliver amazing customer experiences to increase satisfaction, loyalty, and retention? Join our Customer Success Team in our Dubai office.
Our team and our company are growing quickly, so there are plenty of opportunities for growth. We are looking for high quality, ambitious candidates to build a long-term career with DiliTrust.
Reporting to the Head of Customer Success based in Paris, you will contribute to the growth of the department as part of a global team. You will bring your own valuable expertise (customer, market, economy, culture, etc.) that will help us further personalize our offerings.
As a Customer Success Representative, you will meet senior executives of multinational corporations and mid-sized companies in the private and public sectors. You will work closely with CEOs, Board members and management teams to drive and grow key client relationships. You will act as a product expert and be the voice of the customer internally with our sales, development and marketing teams.
The Customer Success Representative is a Product Expert who takes ownership of customer satisfaction and a high quality of service. This involves three core competencies:
Requirements
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About You
For over 20 years, DiliTrust has been creating cutting-edge software for corporate governance and secure document sharing. DiliTrust is a tool used by corporate boards to streamline and improve their board meetings. We have offices in Paris, Montreal, Toronto, Vancouver, Dubai, Milan, and Madrid, and our products are used by over 500 clients in over 40 countries.
About the Team
Are you passionate about digital innovation, customer success, and project management? Do you strive to deliver amazing customer experiences to increase satisfaction, loyalty, and retention? Join our Customer Success Team in our Dubai office.
Our team and our company are growing quickly, so there are plenty of opportunities for growth. We are looking for high quality, ambitious candidates to build a long-term career with DiliTrust.
Reporting to the Head of Customer Success based in Paris, you will contribute to the growth of the department as part of a global team. You will bring your own valuable expertise (customer, market, economy, culture, etc.) that will help us further personalize our offerings.
As a Customer Success Representative, you will meet senior executives of multinational corporations and mid-sized companies in the private and public sectors. You will work closely with CEOs, Board members and management teams to drive and grow key client relationships. You will act as a product expert and be the voice of the customer internally with our sales, development and marketing teams.
The Customer Success Representative is a Product Expert who takes ownership of customer satisfaction and a high quality of service. This involves three core competencies:
- Project management / on-boarding: Working hands-on with the customer to successfully implement our solutions, including on-site and remote product consultation and training, in order to drive customer adoption and value creation
- Technical support: Leveraging your product and customer expertise to qualify support tickets and provide quick, effective, high-quality functional and technical support that addresses customer needs
- Account management: Building relationships with a portfolio of key clients, managing contract renewals, identifying and acting on upsell and cross-sell opportunities to meet targets. Acting as a consultant on the product and best practices. Monitoring KPIs for business cases and product use.
Requirements
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About You
- You are capable of developing strategic long-term plans for customers
- You have excellent presentation and communication skills
- You know how to manage all aspects of a project
- You are comfortable working with an international team with a diverse backgrounds and experiences
- You have a strong desire to learn and become a functional expert on multiple software products
- You are versatile, autonomous, assertive, customer-oriented, and a team player
- You have a bachelor’s degree at minimum, and at least 3 years of relevant experience
You are fluently French/English bilingual. A third language (especially Arabic) is an asset.
If you think you fit the bill, apply now and come be part of our team!
If you think you fit the bill, apply now and come be part of our team!
