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| Emerson - Dubai |
Order Management Analyst - (Temporary Position) at Emerson - Dubai
Order Management Analyst - (Temporary Position)
Requisition ID: (21000149)
Primary Location: United Arab Emirates-Dubai
Job Function: Customer Service
Job Posting Date: Feb 11, 2021, 7:58:07 AM
Job Summary:
With an unparalleled breadth of products, project management, connected services, and service networks, Emerson leads as a global manufacturer supplying and servicing all valves everywhere. Our Pressure Management (PRM) portfolio includes pressure and safety relief valves and regulators to offer our clients solutions whatever their needs.
The primary responsibility of the Order Management Analyst will be to provide Customer Service Support to the MEA PRM Internal and External Customers (direct and representative) during the conversion from Bookings to Invoice cycle with particular focus on Customer Satisfaction.
Job Description
Management of customer orders, shipments and invoicing, ensuring all business transactions are in line with International Trade Compliance Policies and accordingly to Emerson’s Ethic Policies. Focus on MRO orders but will support Projects on occasion
Job Responsibilities
Requisition ID: (21000149)
Primary Location: United Arab Emirates-Dubai
Job Function: Customer Service
Job Posting Date: Feb 11, 2021, 7:58:07 AM
Job Summary:
With an unparalleled breadth of products, project management, connected services, and service networks, Emerson leads as a global manufacturer supplying and servicing all valves everywhere. Our Pressure Management (PRM) portfolio includes pressure and safety relief valves and regulators to offer our clients solutions whatever their needs.
The primary responsibility of the Order Management Analyst will be to provide Customer Service Support to the MEA PRM Internal and External Customers (direct and representative) during the conversion from Bookings to Invoice cycle with particular focus on Customer Satisfaction.
Job Description
Management of customer orders, shipments and invoicing, ensuring all business transactions are in line with International Trade Compliance Policies and accordingly to Emerson’s Ethic Policies. Focus on MRO orders but will support Projects on occasion
Job Responsibilities
- Manages and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers / factories, in accordance with department procedures
- Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
- Expedites intercompany factories and suppliers to ensure that delivery deadlines are met
- Proactively identifies any issues and address with the correct personnel.
- Ensures that the factories have received the right documents and produced the related order acknowledgements.
- Planning/Coordination/Submission of documents/MRB/ITP to ensure the order is on track
- Support the commercial aspects of the Order including timely documentation and invoice submission
- Checks payment terms thoroughly and actions set up of bank submission documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders
- Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms
- Always Ensures highest customer satisfaction keeping customers updated on order status understanding prompt responses are key - aims for 100% OTD through RDSL/PDSL
- Works closely with the Finance team to minimize Logged issues/GIT /a Outstanding payment issues and LD’s
- Manages resolution of dispute cases/warranty claims.
- Prioritizes deliveries in response to changing customer schedules and expectations.
- Develops contingency plans with suppliers to limit or eliminate negative effects of delayed promised delivery dates.
- Works collaboratively with the team as necessary and focuses on meeting monthly/yearly POR targets
- The role is based at Emerson Automation Solution’s state of the art campus in Dubai’s Jebel Ali Freezone, United Arab Emirates.
- The candidate must be based in Dubai, UAE and has their own visa.
- This position is a temporary position for 6 months.
- bachelor’s degree in Business Administration or Commerce, or equivalent.
- Has 3-5 years experience in Order Administration, and Logistics.
- Has their own visa
- Ideally, you will have execution and logistics experience with Pressure Management or Control Valve products.
- Candidates with French and/or Arabic language capabilities are encouraged
- Imagine being surrounded by more than 110,000 intelligent, driven and passionate
- innovators all working toward the same goal—to create groundbreaking solutions that
- leave our world in a better place than we found it. Our diverse and inclusive team
- combines technology and engineering in a wide range of industrial, commercial, and
- consumer markets.
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This exciting environment is what you’ll discover at Emerson, a Fortune 500 company
with $22.3 billion in sales and facilities in 141 countries. Together, we’re changing the
world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an
undergraduate student exploring options or recently received your MBA degree, you’ll
find a variety of opportunities at Emerson. Explore them now and join us in doing what’s
never been done before.
undergraduate student exploring options or recently received your MBA degree, you’ll
find a variety of opportunities at Emerson. Explore them now and join us in doing what’s
never been done before.
