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| ACTIKNOW |
The main task of the customer service representative in technical assistance is to collect and then process remotely the requests of users in difficulty with regard to the use of computer equipment.
Reporting to the team leader, the mission consists of:
- Manage user requests by phone in an optimal way,
- Diagnose system and network problems,
- Take into account and resolve incidents,
- Process change requests from users.
- Before taking charge of your mission, complete training is provided to prepare you for the responsibilities that will be entrusted to you.
- Sense of listening and orientation,
- Good diagnostic and analytical skills,
- General knowledge of basic concepts and techniques of systems and networks architecture,
- General knowledge of the various common operating systems, hardware, software and telecommunications architectures.
- You ideally have a successful technical assistance experience.
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