Job at Eyewa - Dubai, Assistant Store Manager

Eyewa - Dubai

Trendy, fun and accessible, eyewa is a rapidly growing online eyewear store, servicing thousands of customers in the Middle East. We are a multicultural and diverse team from over 30 nationalities working in Dubai and remotely across the globe. We have recently launched our first brick and mortar store in Saudi Arabia which has opened up a wealth of new opportunities. Our culture is fast-paced and ambitious. Our people are our strength and we have a team of diverse, smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.

Assistant Store Manager
We are looking for a responsible Assistant Store Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Duties and responsibilities

• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to update the store’s merchandise
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Conduct regular audits to ensure the store is functionable and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for our staff·
• Brief and guide the staff on achievement of the daily / weekly / monthly sales target

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Key skills

• Proven experience as a Retail Assistant Manager or similar position
• Experience with recruiting and performance evaluation processes
• Familiarity with financial and customer service principles
• Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
• Proficient user of MS Office (MS Excel in particular)
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts

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