 |
| Stryker USA |
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Position summary:
As a Systems Support Engineer, you’ll use your analytical, technical, and communication skills to install and support Stryker’s software in hospitals across the US and globally. You’ll work with your customers’ IT project managers, network, server administrators, and clinicians to design and deploy solutions that meet their unique needs.
Every day, you’ll have the opportunity to learn valuable, industry-wide skills. Windows and Linux servers, virtualization, cloud systems networking, cybersecurity and more will all become part of your tool belt. You will join a team with diverse experience and expertise, and work with technologies ranging from EMR integration to live videoconferencing to medical image management.
You’ll own your territory and build lasting relationships with your customers as you support them installing, servicing, and upgrading our software. But our work is not just about 1s and 0s, packets and frames; the software and hardware that you’ll support empowers our customers to make healthcare better. You’ll be on the forefront of building the operating room of the future: The Connected OR
Essential duties & responsibilities: (detailed description)
• Plan and design technical solutions to meet customers’ requirements while ensuring interoperability of hardware and software with customers’ information systems
• Installation, configuration, and service of software, servers, and peripheral equipment
• Diagnose hardware and software problems associated with information systems and networks
• Collaborate with Product Engineering team on changes to improve systems and network configurations and determine hardware or software requirements
• Perform software upgrades and system recovery operations remotely
• Follow written procedures for troubleshooting and maintenance of clinical workflow information systems
• Interacts with Technical Support and/or Advanced Field Service Technicians to resolve complex issues
• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Service department
• Interacts with customers regarding systems configurations and operability
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met
Education & special trainings:
• Bachelor’s degree or higher in information technology, information systems, engineering or math or equivalent experience preferred.
Qualifications & experience:
• Up to 25% overnight travel annually.
• 2-3+ years related experience from one or a combination of the following fields preferred: systems administration, network administration, EMR integration, clinical imaging, biomedical or perioperative information systems, VoIP/unified communications
Physical & mental requirements:
• Must be able to clearly communicate complex, technical requirements/issues with project team, management, and customer.
• Must be able to visualize solutions for unique customer situations.
• Must be able to manage own territory with minimal supervision or oversight.
• Must be able to complete detailed documentation accurately.
• Must be able to analyze and correct complex process and/or product issues using independent judgment.
• Must be able to understand the interactions between systems, sub-systems, applications, and services within the environment, and evaluate the impact of changes or additions.
• Must be able to troubleshoot and repair complex integrated systems.
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Coordinate multiple tasks simultaneously.
• Collect, interpret, and/or analyze complex data and information.
Recent jobs in USA 2021
Pearson Job vacancy - California, Apprentice, Analytics Engineer
WSP USA Job vacancy - Buffalo, Lead Structural Engineer
Google vacancies - USA, Software Engineering Intern, Bachelors, Winter 2022
Citadel Job vacancy - Chicago, Quantitative Researcher
#LI-REMOTE
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program
