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| University Hospital Sharjah |
Number of Positions: 1
Posted On: 05/08/2021
Close Date: 31/08/2021
Department: Information Technology
Years of Experience: 3
Job Description
Summary of Main
Duties and\ Responsibilities.
- Install and configure new workstations, peripherals and software in addition to the IP phone services.
- Provide support for workstations hardware and software and peripherals.
- Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms.
- Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.
- Participate in evaluating IT hardware/Software related bids.
- Provide prompt assistance in urgent situations.
- Provide timely assistance to users in their locations.
- Maintain workstations hardware including monitors, keyboard and printers
- Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.
- Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.
- Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.
- Update all users’ applications with the latest service packs & patches when needed
- Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.
- Provide workstation and peripheral hardware preventive maintenance.
- Provide orientation for users on the use of their H/W, S/W and Network accessibility.
- Stay up to date with technological trends related to hospital IT environment.
- Provide services in a customer-friendly approach.
- Participate actively in the quality improvement program of the department/unit.
- Perform other related duties as assigned.
Position
Requirements/Qualifications
- Minimum diploma degree in computer-related.
- Computer maintenance professional certificates are highly preferable.
- A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals.
- Solid experience in Windows platform support.
- Experience in supporting windows based applications.
- Familiarity with networking principles.
- Good analysis and troubleshooting skills to identify and report software problems.
- preferably knowledge in IP phone services.
- Excellent communication skills.
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Other Skills/Abilities
- Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision.
- Ability to work in a team environment.
- Maintain confidentiality of all data he/she may find in users workstations.
- Demonstrate courtesy, kindness and empathy to patients, co-workers, visitors and subordinate staff at all times.
- Hospital experience preferred.
- Good experience in Red Hat platform is a plus.
Location: Sharjah, United Arab Emirates
