Job Description:
A female Customer Relations Manager, is required for a new ladies fitness facility in Dubai. A gym that was created by women for women.Key Responsibilities:
- Supervises customer service representatives.
- Ensures that customers receive the quickest service possible.
- Assists representatives in handling disappointed customers.
- Determines a course of action to resolve customer problems.
- Interacts with customers using phone, email, the company website and in person.
- Provides assistance to representatives during extremely busy times.
- Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
- Collects customer payments.
- Issues customer refunds.
- Takes customer complaints to upper management when necessary.
- Interacts with vendors.
- Coordinates employee meetings.
- Generates reports for upper management.
- Helps create, update and maintain call script for representatives.
- Maintains database of customers for follow up.
- Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
- Trains newly hired customer service representatives.
- Trains representatives on new equipment and software.
- Trains representatives on new service offerings as well as special sales and promotions.
- Helps develop new products, services and promotions based on customer preferences.
- Meets deadlines.
Qualifications & Experience:
- Bachelor’s degree required not a must have
- Computer skills – MS Office, internet, membership systems and CRM
- Minimum 3-4 Year Experience
- Proven experience in customer service in a reputable organization
Knowledge, Skills & Abilities:
- Must have outstanding customer service skills.
- Strong interpersonal and active listening skills.
- Must have good computer skills.
- Must be highly detail oriented and have the ability to effectively multi-task.
- Must have excellent management and leadership skills.
- Extensive knowledge of the products and services offered by the company.
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Check Other Recent Jobs here!** Applications Close 30th September 2021.
