Company Description
A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- Once the contract has been signed and handed over from the Sales Office, this role will be required to create the appropriate file and check list for review with the guest. All guests should be contacted within 48 hours of the file being handed over to the hotel.
- Confirm with guests, all information pertaining to the event they are planning, and to organize and distribute all information to departments through memos, banquet event orders, directives, resumes and rooming lists. A group summary resume must be produced for each group in the hotel in the required format.
- Confirmation of billing procedures, receiving deposits and establishing credit facilities as required.
- Perform the Duties and Responsibilities of a Restaurant Reservations Agent as required when there is no Banquets/ Conference Business
- To coordinate with outside vendors – entertainment, electrical, audio-visual, display, floral, etc. to accommodate requirements of the guest
- Coordinating between Groups and Events Manager, F and B Manager and Executive Chef to satisfy client’s individual needs, while maintaining hotel food and labour costs.
- Ensure delivery of expected guest service through follow up and coordination with other hotel departments.
- Ensure all Anantara service standards are adhered to for all client activity.
- Prompt response to guest inquiries is a must and should be responded within 24 hours of receiving such a request.
- Prepare accurate quotes together with the Groups and Events Manager and Food and Beverage Manager and then confirm by written contracts as necessary and in accordance with the pricing guidelines determined by market conditions.
- Complete site inspections working with the hotel operations team to deliver an exceptional experience.
- Active participation in Departmental meetings, team building efforts and other like activities.
- Assist with the compilation of competitive intelligence information.
- All other reasonable requests that are made by the leadership of the Department and Hotel.
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Check Other Recent Jobs here!Qualifications
- College diploma in Hotel Management or related field
- Previous experience in Food & Beverage/Restaurant and Banquet operation
- Passion for leadership and teamwork
- Eye for detail to achieve operational excellence
- Excellent guest service skills
- Good communicator, hardworking and has team work.
- Knowledge on how to create BEO, Opera Skills, Outlook, admin works and computer literate
