Field Service Manager, Energy Industries, Abu Dhabi, UAE
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.You will be working as a Field Service Manager and will be a part of Process Automation Business Area for Energy Industries Division based in Abu Dhabi, UAE. In this role, you will be responsible for fronting delivery of contracts which are Care / Service Agreement in nature, ensuring meeting all defined KPIs of such contracts, achieving customer satisfaction, facilitating service growth.
Your responsibilities
- Monitor contract alignment and manage customer expectations by adhering to contract deliverables. Manage costs to maximize value delivered.
- Follow change order process and claim management and work towards growing the contract
- Manage flow of information to ensure that the support level of maintenance management team and the on-site maintenance teams are aware of relevant requirement on a timely manner to ensure completeness of task within or before the scheduled time.
- Implement approved maintenance plans and programs as directed by the customer in accordance with the contract conditions. This shall also cover inventory management as per the requirement
- Collaborate with internal cross-functional teams to ensure customer receive proper escalation support on a timely manner
- Track, analyze, and improve key maintenance parameters such as asset utilization, cost, schedule compliance, etc.
- Be familiar with different methods of Root Cause Analysis and be able to lead it as a loss management tool or as an incident investigation tool
- Attend maintenance meetings as per customer’s schedule and report progress of maintenance tasks to the customer as per the agreed frequency
- Support implementation of Customer Service Experience program within local division
- Direct, maintain, and enforce safety program for maintenance team; review safety records to uphold standards of maximum safety for all members.
Your background
- Bachelor’s degree in Electronics or Electrical Engineering.
- Minimum 8 years of experience in the field of maintenance / maintenance contract management, Industries of Oil & Gas, Power & Water, and other Utilities.
- Hands on experience in SAP / Maximo & Oracle ERP,
- certification on Project / Site Management from any accredited organizations
- Strong leadership (planning, organizing, multi-level communication).
- Excellent written and verbal communication skills with the ability to influence both internally and externally.
