POSITION DESCRIPTION
Position : Butler Co-OrdinatorDepartment : Butler Service
Reports to : Head Butler/ Senior Butler
PURPOSE OF POSITION
To provide supportive administrative assistance to the Butler Service DepartmentKEY ROLES & RESPONSIBILITIES
- Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction.
- Receives, records, and distributes various reports via the Opera system
- Receives, records, and transmits guest requests accurately to the team at all times.
- Maintains and update administrative data’s.
- Maintains key control & track sheet.
- Maintains working area and equipment in a proper state of cleanliness and repair
- Handle guest complaints; delegates immediately & reports to Shift In-charge.
- Complies with hotel’s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
- Attends meetings and training sessions as required
- Has an awareness of all positions in the Butler service dept. including their job functions
- Adheres to Housekeeping/ Butler’s standards and procedures and enforces the same
- Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry.
- Ensures smooth handover of daily activities to next shift
- Is fully aware of Raffles Standards
- Performs related duties and special projects assigned.
- Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
- Ability to work cohesively with co-workers and managers as part of a team
- Understanding and ability to work in a multi-cultural environment
- Excellent reading, writing and oral proficiency in English
- Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, etc.)
- Good communication and guest contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
