Job Purpose
Responsible for the delivery of efficient employee relation operations and support to various business areas within the group. Lead a team of advisors/partners on all employee relations matters across [Emirates/dnata]. Use internal and external insights to continuously measure and develop Employee Relations processes to ensure they are in line with company values and good practice standards.Job Outline:
- Lead a team of Employee Relations Advisors/Partners responsible for guiding business leaders on the application and interpretation of HR policies and procedures in a fair and consistent manner that promotes positive employee relations- Manage the day-to-day operations of the Employee Relations unit and plan the short-medium term direction of the function in accordance with the broader HR strategy to ensure optimal customer service and productivity
- Develop and mentor employees through on-boarding, open communication, training and development opportunities and performance management processes, build and maintain employee morale and motivation and ensures the team is appropriately staffed with required competencies
- Manage complex Employee Relations cases that have been escalated or assigned based on case type or other guidelines. Act as a liaison with Group Legal to address cases that may result in potential legal action
- Maintain strong working relationships that include communication and collaboration with HR Business Partners, HR Centers of Excellence, and any other relevant teams to ensure the provision of a positive and proactive employee relations service
- Design and measure key performance indicators and design and maintain operational reports as appropriate. Drive continuous improvement and service delivery excellence within the HR functional area by ensuring a well-controlled environment through effective processes, workflow, and technology.
- Forecast volumes and monitor handling of Employee Relations inquiries, and provide input into budget/resource needs.
- Develop Employee Relations KPI?s to monitor customer feedback, Operation efficiencies, team feedback
- Lead other specialist colleagues/teams within the Employee Relations Unit as approripate (i.e. workforce management, HR Analytics & Reporting etc)
Qualifications & Experience
- Minimum Bachelor's level qualification in a related field- Post graduate qualification in a HR specific field would be considered an asset
- Progressive experience in a HR role
- In depth knowledge of employment relations practice
- Customer focused with an understanding of how to design and manage services that reflect and deliver against a wide range of customer needs
- Ability to build relationships and communicate at all levels within an organisation
- Flexible approach to problem solving, balancing policy, best practice, legal and business issues to provide pragmatic solutions
- Insight driven and at ease with data and analytics to demonstrate impact and return on investment
- Inspiring leader with an ability to engage their team and the wider organisation
- Ability to set up and manage projects in a live environment
- Able to use initiative and take responsibility with a positive can-do attitude to deliver effective results
- Self-motivated with an intellectual curiosity, a strong growth mindset and the desire to constantly improve
Location: Dubai, United Arab Emirates
Closing date: Nov 29, 2021
