United Arab Emirates
Closing Date: Jan 10th 2022
Responsible for daily Cargo Operations on a shift basis. The Cargo Supervisor will need to perform multi-skilled tasks in order to provide a speedy and efficient service to our interline partners, customers and outstations as follows.
KEY ACCOUNTABILITIES
Key Activities
1. Flight Schedule Update and Amendments, equivalent to Network Control Operations2. Load Planning for flights departing from Dubai based on priority indicators
3. Reservation based on request from Customers and Station
4. Liaise with Dispatch, Load Control, Network Control, Ground handlers and other internal departments on flights arriving/departing in/from Dubai.
5. Analyse situation, identify cause and take critical decisions in the absence of Managers.
6. Manage flight capacity on a daily basis to ensure cargo is flown as booked.
7. Liaise with Interline partners for space confirmation and transfer of cargo.
8. Prepare pre-alerts and monitor special loads such as Dangerous Goods, Live Animals, Perishable & Valuable cargo etc;
9. Obtain approvals from Civil Aviation, State Security Department and flydubai Security for special loads like Sporting Weapons and Munitions of War
10. Monitor GHA activities in Dubai and ensure flight activities are handled as per Service Level Agreements
11. Take action or follow-up on irregularity reports from network and base
12. Liaise with GHA and ensure transfers between terminals are effectively completed within the time frame agreed.
13. Process all related documentation manually and within automated systems to enable cargo system is updated in a timely manner.
14. Promote a culture of safety and security at the individual and corporate level by following UAE GCAA requirements, flydubai Ground Handling Manual and other applicable manuals and requirements.
15. Act as reliever for staff who is on leave and in absence.
16. Supply required information/documentation to Managers to facilitate investigations and recover action as appropriate.
17. Conduct warehouse and tarmac visit to ensure critical flights are monitored to ensure flight capacity is optimized without compromising safety and security.
18. Support junior staff with on-the-job training, when required.
19. Attend loadability requests for outsized packages and provide confirmation to Customers.
20. Escalate IT related issues and non-compliances to Managers when observed.
21. Intercept and take decisions on queries and clarifications sought by load controllers, operating crew or any other stake holders to achieve operational efficiencies
22. Analyze daily load and provide feedback to Managers.
23. Be part of new implementation and project discussions, when required.
24. Customer Service during night duties and public holidays (during shift duties) in the absence of Sales and Customer service staff.
25. Monitor and ensure customs control messages wherever required are in compliance and dispatched.
Qualifications
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLSMinimum Qualification
• University degree or High School with Diploma in Air Cargo Management
Experience
• Minimum of 5 years in a similar role in an Airline or GSSA
Knowledge / Skills
• Knowledge of Air Cargo related procedures and policies.Knowledge of MS Office applications and Cargo systems
• Successful completion of an Air Cargo related course would be a distinct advantage.
Certificate / License required
• Valid UAE Driving LicenseAdditional Requirements
• Completion of Basic Cargo handling courses and Dangerous Goods RegulationsMust be fluent in written and spoken English, knowledge of Arabic is desirable.
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Click to Check Other Recent Jobs here!CORE COMPETENCIES
• Customer Focus- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)
