Walk in Interview, Apply for Supervisor - Entry Operations / Ticketing job in Dubai, United Arab Emirates
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An exciting career opportunity for an young & talented individual as Supervisor - Entry Operations / Ticketing. In this role you are responsible for daily supervision of all areas of Entrance Operations and continuing focus on one or more areas including, but not limited to: Ticketing, Turnstiles, Group Sales, Annual pass Processing, Guest Services, and Rental Services. Works closely with the other DPR Entertainment & Leisure divisions and industry partners to ensure a high quality and consistent product in order to deliver a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of attendance and revenues, aligning with the vision, mission and values of the Leisure and Entertainment division.
Main Duties:
- Ability to conduct on the job training for entry operations attendants, refresher trainings and conducting written assessment for certification.
- Opens park daily following all procedures and ensures operational readiness of both entry operations staff and other departments – maintains the logs.
- Opens park at start of day in conjunction with daily park duty manager
- Conducts daily briefings and tracks meeting minutes.
- Ensures assigned area is operationally ready for arriving guests by assigned time.
- Monitors all employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner. Documents any anomalies.
- Spot checks all cash handling procedures are being followed and any needed cash pulls are performed.
- Ensures all staff are in position, following set wardrobe standards and delivery exemplary guest service.
- Completes daily paperwork and logs all work issues on appropriate forms.
- Completes all time and attendance paperwork for day’s operation and prepares any next day paperwork when appropriate.
- Monitors quest arrival patterns and ensures all needed resources are being used to handle the guest traffic.
- Responds to any guest situations in which an entry operations team member needs additional assistance.
- Maintains adequate staffing levels at all times and monitors staff rotation.
- Provides regular performance based feedback and uses feedback as basis for annual performance evaluations.
- Closes park at end of day in conjunction with daily park duty manager.
- Maintains all daily paperwork for admissions area.
- Performs on the job training for staff including area certification, written assessments for staff and on-going refresher training.
- Any other duties as may reasonably be requested by the management team.
Are You a Star?
In order to be qualified for this role you should possess the below criteria:
Essential:
- Minimum Diploma in any stream or 3 & above years of Experience in Theme Park
- 3 years previous supervisory experience in Service/ Entertainment/ Hospitality industry
- Strong communication skills in English
- Excellent Guest and employee services skills
- Proven team leader that works well in a fast paced, hourly goal driven environment, leading a multi-cultural staff
- Adapting to changing work environment whilst keeping a positive attitude
- Hands on operational experience supervising a cash handling area and staff
- Detail oriented with exceptional documentation/paperwork skills
- Proficient in using Microsoft Office, POS System, VGS System, Omnico system and Ticketing system
Desirable:
- Multilingual, preferably Arabic speaker
- College degree / master or 5 & above years of Experience in Theme Park
- Guest service skills training and certification
- IAAPA Certifications
- 2 years supervisory experience in a cash handling area at a theme park, amusement park, water park or themed attraction
- Supervised large work groups
- Advance level of using in Microsoft Office
- Strong interpersonal skills
- The Best Part of The Story
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We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Keywords: Supervisor jobs in Dubai, United Arab Emirates | Administrative jobs in Dubai
