Walk in Interview, Apply for Customer Care Executive Job in Lagos, Nigeria
Fosad Consulting LLC. is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.
We are recruiting to fill the position below:
Job Title: Customer Care Executive
Location: Lagos
Employment Type: Full-time
Responsibilities
- Attend to Customer’s Issues & resolve them in timely & efficient manner
- Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables is achieved as per the set targets
- Service & MTTR Improvement Plans
- Identify and assesscustomers' needs to achieve satisfaction
- Build sustainable relationships and trust withcustomeraccounts through open and interactive communication
- Generate Sales Leads
Requirements
- Minimum of a First degree
- Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
- Strong organizational skills & Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Customer Relationship Management
- Integrity & Honesty
- Team Player & Interpersonal Skills
- Resourcefulness & Result Oriented approach, Customer Oriented Approach & Strong Oral & Written Communication
Remuneration
N75,000 - N100,000 Monthly.
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Method of Application
Interested and qualified candidates should send their CV to: recruitment@fosadconsulting.com using the Job Title as the subject of the mail.
Application Closing Date
28th February, 2022.
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