Walk in Interview, Apply for Customer Tool Service Representative Job in UAE
The Tool Service Center Representative is part of the customer service team for Hilti Egypt and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and customer issues related to Hilti’s tool repair service.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
As a Tool Service Center Representative, you will be responsible for ensuring the fastest possible Repair Quotation Cycle Time (RQCT) through contacting customers via phone or email to obtain an approval for the repair of their tools or potential trade-ins based on the quotations that are provided. In addition, you will be required to process all outbound calls to customers including the communication of warranty voidance cases and following up on customer complaints.
In this role, you will identify opportunities to add customers to the service agreement contracts to drive optimization of the repair process and provide service differentiation to our customers. You will be the central point of contact for customers by interfacing with a wide range on internal stakeholders from different departments such as Sales, Logistics, Finance and Regional Process Experts. This role will require you to use analytical skills to perform root cause analysis and develop proposals & solutions to enhance the customer experience.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – and gain experience in different job functions. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.
What you need is:
- Bachelor’s degree in engineering (Electrical/Mechanical/Civil,) preferred
- Strong computer literacy
- Excellent interpersonal and negotiation skills
- Strong communications skills with proficiency in English – written and verbal
- High commitment to customer satisfaction
- Strong analytical and problem-solving skills
- Self-motivated, highly energetic, outgoing character
- Willingness and ambition to develop and explore different areas of the business
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Please note - we are only able to hire Egyptian Nationals for this role.
Please note, the preselection questions are mandatory and all of them must be answered for us to consider you as a potential candidate. We look forward to receiving your application!
Keywords: Dubai job vacancies 2022 | Jobs in Dubai for Experts 2022 | Customer Service Representative Jobs in Dubai, UAE
