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Telephone Operator - Telecommunications - (UAE National) Jumeirah Beach Hotel - (2200004F)
About Jumeirah and Jumeirah Beach Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.
About the role:
An opportunity has arisen for a UAE National to join Telecommunications department at Jumeirah Beach Hotel.
The main duties and responsibilities of this role:
- Answer all calls according to the set standards in the department training manual
- To ensure all E-Butler requests and queries are handled in a timely manner ensuring guest satisfaction
- Adhering to the set standards of the departments SOP’s and Training Manual
- Assist with requests or pass it on to the concerned department/room number
- Maintaining a professional tone of voice while communicating with guests, callers, and colleagues.
- Use of correct and standardized English and phrases.
- Handle all incoming and outgoing faxes for guests/departments
- Handle messages for in-house and expected guests
- Follow up all relevant duties and requests.
- Handle all Emergencies efficiently
- Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
- Ensure that all notice boards and which board are updated daily (i.e., Duty Manager, Functions, VIP’s etc.).
- To ensure that the Telephone equipment is in working order (report any faults to the Manager
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a five-star hotel as Telephone Operator /cross training in Telephones.
- Outgoing personality with ability to communicate with guests and colleagues
- Should have a Secondary School Certificate or Degree
- Excellent English communication skills
- Additional language is an added value
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.
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Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Reservations & Telephones
Organization: Jumeirah Beach Hotel [JBH]
Job Posting: Feb 4, 2022, 12:24:18 AM
Keywords: Telephone Operator jobs in Dubai, UAE | Telephone operator Jobs in United Arab Emirates
