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Position Summary
The successful applicant be will In-charge of warranty operations for assigned countries
Role and Responsibilities
- Warranty Claims Management
- Monitor and manage Warranty Claim holding ratio
- Ensure that all warranty claims comply with Samsung Warranty Policy
- Maintain warranty provision as defined by HQ on monthly/ quarterly basis
- Monitor and control use of Special Codes
- Make sure bi-monthly closing is done on time and all ASCs are being informed to initiate Invoice within a week for both closings
- Make sure claim amount is paid within 30 days from Invoice date by SGE
- Update master data whenever there is a change in suggested by HQ/ new agreement have been signed
- Make sure there is absolute no gap between claim amount/ master data and agreement with ASC
- Plan and conduct annual/ routine audits at suspected ASCs to identify gaps between claims and actual operations, document the issues and make counterplans to improve the situation
- Prepare warranty training manual and arrange annual warranty workshop to train all the warranty coordinators of partners for healthy warranty operations
- Maintain Service pack/ special service agreements with customers and provide relevant information pertaining to its utilization on monthly/ routine basis
Skills and Qualifications
Qualifications & Experience
- Bachelor degree
- 5+ yrs of experience in Customer Service with a reputed Company
- Currently working in GCC/ Existing GCC working experience
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Keywords: Warranty Administrator Jobs in United Arab Emirates | Warranty Coordinator jobs in United Arab Emirates (UAE)
