Hiring 2022 | Apply for General Manager Jobs in Ras Al Khaimah
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Job Purpose –
To optimize operational efficiency by directing all Departmental heads and establishing, formulating, defining and developing strategies to achieve unit operational growth as per the CityMax Corporate direction. To optimize revenues & profitability targets and to be the best in its class in both the service and product standards.
Key Accountabilities –
Managerial
- Plan, forecast, and budget the revenues & cost for the Hotel.
- Create work environment that is high in employee morale and provides constant learning and development and use the feedback from Employee Satisfaction Survey to draw an action plan.
- Recruitment and Performance Appraisal / Management of the employees in the hotel.
- Develop and implement the Annual Strategy linking the hotel’s objectives to the overall Citymax strategy.
- Constantly benchmark and innovative both products and services in line with the changing customer expectations.
- Create a culture of alignment between individual and the hotel objectives.
- Drive a Performance culture through all levels of employees in the hotel.
Operational
- Maximize revenue and profitability of the hotel through best of class production and service standards in order to dazzle and delight the customer.
- Timely usage of financial and statistical information in effective management decision making.
- Monitor complaints and take measure to ensure complaint reduction.
- Monitor rooms market share and to improve revenues against the current budget & previous years’ performance.
- Monitor, improve Food & Beverage market share and Revenue per Available Room.
- Maintain excellent external contact in the not only the competition business but also the city hospitality scenario.
- Identify and develop talent through appropriate career progression plans in coordination with Corporate Human Resources.
- Ensure alignment of Training and Development activities with operational goals & objectives.
- Ensure imparting both technical and attitudinal training to all employees.
- Ensure optimal staffing levels and rooms to staff ratios.
- Ensure implementation of Total Quality or any other similar initiative which captures and finally increases the bottom line of unit.
- Maintain high standards of hygiene and sanitation in the unit.
- Recommend and constantly review upgradation of the hotel facilities, products, equipment, and services.
- Ensure compliance of statutory requirements of the unit.
- Take a active part in the Landmark Community and environmental initiatives in the hotel.
Citymax Hotel - Egypt
- Optimally and proactively handle the relationship of Citymax Aswan and Alexandrea valued owners and management of the properties.
- Proactively own the communication between Citymax Hotels head office and the owners/management of Citymax Aswan Hotels and Alexandrea to understand, gain agreement and accelerate the adoption of Citymax Hotels initiatives and strategies.
- Facilitate and coordinate regular consultations and annual / Monthly portfolio review meetings to review hotel performance, discuss business opportunities and action plan development, and/or follow up.
- Align the sales and action plans based on owning company approved budget.
- Follow up regular on management fees payments, expenses and all financial aspects.
- Quarterly visit for at least 3 days and maximum 7 days to audit, meet and follow up with owners’ team and hotel operation team.
- Assist in all hiring process of key positions includes hotel manager or GM
- Be the key factor of communication and support to the managed hotels by support in marketing initiatives, sales calls etc…
Knowledge, Skills & Experience
Education
Bachelors/Master’s degree in Hotel Management /Business Management
Job Experience
- 12 to 15 years of experience in Hotel operations
- Minimum 3 - 5 years as General Manager in 3 or 4-star hotel
- GCC experience must.
Others
- Arab Nationals only
- Excellent interpersonal and communication skills.
- Experienced and effective people manager.
- On the feet thinking to drive creative solutions to overcome obstacles.
- Challenges status quo and acts with a sense of urgency to mitigate risk.
- Has strategic mindset but is a tactical operator.
- Is a leader with the ability to coach, mentor and motivate.
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Primary Location: AE-AE-Ras Al Khaimah
Work location/ موقع العمل: HOSP - Ras Al Khaima Citymax Ras Al Khaima Ras Al Khaimah
Job: Landmark Hospitality Administration
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Apr 12, 2022, 6:46:37 AM
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