Customer Service Executive Job at NAIKA Technologies | Abu Dhabi

Customer Service Executive Job at NAIKA Technologies | Abu Dhabi
NAIKA Technologies Careers | NAIKA Technologies  Jobs | Customer Service Jobs in Abu Dhabi

Location :Abu Dhabi, United Arab Emirates
Date Posted :June 26, 2020
Category :ADMIN JOBS
Job Type :Full-time

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Looking for a Customer service executive to fill the position in Abu Dhabi. Candidate who are interested can apply.

Job Details:

• To provide accurate and understandable information to all customers and support partners.
• Remain polite, patient and courteous with customer throughout the experience.
• To provide excellent quality service to customers in a consistent manner to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
• Be familiar with product knowledge, policy and procedures.
• Ensure all follow ups are done in a timely manner.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Accurately record and update customers data, conversations and correspondence into the CRM.

Job Requirements:

• Degree holder.
• Two to three years experience as a Customer service executive.
• Strong conversation handling, communications, analytical and problem-solving skills.
• Computer literate.
• Willing to learn and accept challenges, hardworking, can work independently with minimum supervision and a good team player.

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