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| Dubai Silicon Oasis Authority |
Help Desk Support Job at Dubai Silicon Oasis Authority Dubai
Dubai Silicon Oasis Authority Careers | Dubai Silicon Oasis Authority Jobs
To operate O&F help desk of Operations & Facility department.
See Also: Cashier in UAE Job at FARAH Placements | Dubai
Main Responsibilities
- To operate FM help desk in an efficient manner.
- Responsible for ensuring customer satisfaction by responding using O&F procedures.
- Serve as liaison between clients, contractor, and departments in advising and assisting inquiries or requirements as well as to organize meeting schedules e.g. inspections and key handover
- To receive complaints from DSOA Staff and Tenants and refer them to the concerned Staff Member.
- Logged all complaints in MSD CRM/Field Services and provide the tenant for their service request reference.
- Schedule and follow up the maintenance action
- Coordinate with other departments linked to help desk requirements.
- Prepare weekly and monthly reports (open & closed requests, summary list of services) by MSD CRM / Field Services.
- Monitor and update Cedre Villas Handover report in daily basis.
- Assisting O&F team in general duties and handle secretarial works when required (draft correspondence, typing, etc..)
- Any other duties assigned by the Director / Department Head from time to time.
- Update customer information details.
- Adhere to all policies and procedures of DSOA and convey the same with clients.
- Give suggestions related to improvement of FM help desk procedures
- Responsible to be available at all emergency cases.
- FM Help Desk attendance schedule will be as rotating shifts ( 8:00 AM to 9:00 PM). Attendance schedule may be changed based on the department’s requirements.
Skills
- Good communication skills
- Good computer skills
- Ability to work under pressure
- Fluent in Arabic
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