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| Al Ghazi Abu Dhabi |
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Call Center Agent Job at Al Ghazi - Abu Dhabi
Published: July 22, 2020
Location: Abu Dhabi, United Arab Emirates
Category: ADMINISTRATION JOBS
Job Type: Full-time
See Also: Data Entry Executive Job at Arrow Finance | Dubai
Hiring a Call Center Agent for Abu Dhabi.
Key Responsibilities:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Follow communication “scripts” when handling different topics.
- Build sustainable relationships and engage customers by taking the extra mile.
- Seize opportunities to upsell products when they arise.
- Meet personal/team qualitative and quantitative targets.
- Keep records of all conversations in our database in a comprehensible way.
Key Requirements:
- Degree holder.
- Two to three years experience as Call center agent.
- Good Communication Skills.
- Able to work independently with minimum supervision.
- Good Problem-solving skills over the call.
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