Network Control Group Job at DHL

DHL Dubai

COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 global ranking at #4!

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en

ABOUT THE ROLE
The NCG (Network Control Group) – Operations Agent is responsible to monitor and report all Middle East and Intercontinental Air Operations. Adaptation of network schedule in case of delay or failure to ensure service performance. Ensure that service, cost safety and legal requirements are maintained on a day-to-day basis.

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The job holder is expected to provide the best possible service to DHL customers (internal/external) by the most efficient utilisation of resources available in a given period, to maximise the movement capacity available.

YOUR TASKS

To monitor air and road operations to ensure schedules are adhered to within the DXB HUB.
To action uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost effective service
To monitor and track network data to ensure it is received in time for sort operation
Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials
To monitor, update, compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation. Update HUB systems (SCL/CALMS/NMIV/QSMS) to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timelyfashion to allow sorting/scanning to take place including:
Daily preparation of flight schedules
Maintaining pre-printed HUID Labels with profiles
Coordination with Sort and Ramp
Printing barcode labels for scanning purposes
Closing of movements and send pre-alerts data to next transit point.
Send flight alerts to destination
Update CALMS
All MAWB Printing and Filing
Confirm recovery of All Inbound Movements
Network Alerts Updates.
Service Incidents Reporting
Confirm Uplift of all Outbound Movements.
Update throughput report on a regular basis
To monitor the processing and uplift of Off Net shipments, to ensure transition of materials
Be the focal point of contact regarding network requirements on all published schedules to ensure DHL gateways/Hubs and DHL Express locations are fully aware of the real time situation and attainable results
Liaising and communicating with other departments to ensure the passing of information about flight changes or problems
To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the Dubai NCG department

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Service Desk Responsibilities -

To ensure all network, country and customer inquiries, special requests, traces and service incidents are actioned in a timely and pro-active manner
Control the processing of unidentified shipments received at Dubai Hub
Ensure all shipments in the Lost & Found cage are processed as per ISO and DHL procedures
Ensure all damaged shipments are processed and alerted as per ISO and DHL procedures
Send service updates to the MER in a timely fashion, to ensure timely movement of materials

YOUR PROFILE

Very good written & verbal communication skills in English; knowledge of Arabic is a distinct advantage
General PC expertise & proficient in usage of MS Office
You must have strong problem solving, decision making, negotiation, planning and organisational skills in order to meet business and customer needs
You must also have good interpersonal skills in order to communicate with key stakeholders and be a strong team player to effectively arrive at and implement solutions, as expected from your role
Flexibility to work in rotational shifts including night shifts with working days that may fall on weekends and/or public holidays

Experience -
At least 2 years’ operational knowledge gained in various departments, preferably with knowledge of aircraft characteristics and limitations
Typically requires atleast high school/ A levels completion certificate; Diploma or degree holders preferred

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WHAT WE OFFER
Strong career support in an international environment
Experience working with DHL Express in a tier 1 country & the challenges it brings to your role
In the UAE, you get to work in a diverse work environment with colleagues from across the world and take part in ample employee engagement activities

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Application Procedure:
Click the link below to visit the original announcement on the recruiting organization's website and apply with your recently updated CV.

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