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| Wipro Limited Dubai |
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Position: Network Data Admin-Administrator
Dubai, Utd.Arab.Emir.
BE / BTech
1397626
See Also: Instructor - Civil Engineering Job at University of Wollongong | Dubai
Job Description
Key skills required for the job are: n Network Data Admin-L3, (Mandatory) .As a Senior Administrator, you should be able to:
- Handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required.
- Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower nFollow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination nPrepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Able to work on Knowledge acquisition and updates to related documents
Minimum work experience: 3 - 5 YEARS
Roles and Responsibilities
Mandatory Skills: Network Data Admin-L3
Experience Range: 3-5 YEARS
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