Account Manager Job at Accenture

Accenture Dubai

Job Title : Account Manager
Level : Manager
Location : Dubai

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Join Accenture’s Products group to apply your experience to the world's best-known, most innovative brands as a consultant in Products. Influence what people buy, where they shop and how they travel by helping world-leading companies rethink, reinvent and reshape how to stay ahead of the competition. Bring your whole self to work in an inclusive culture that values your individuality. Choose Accenture and make delivering innovative work part of your extraordinary career.

Accenture’s Products group brings together people with first-class consultancy skills and specialist industry expertise. You will develop a career working across a range of industries including retail, consumer goods and services, automotive, infrastructure and travel. Use your expertise to transform the consumer marketplace with innovative and agile solutions that respond to market changes, consumer trends and new technologies.

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Job Description :
The Account Lead is responsible for ensuring that Accenture is delivering on its commitments via contracted work AND for bringing the best of Accenture to the client to solve real business problems while growing the account.

Be a Client Experience Lead, partnering with our clients to create and enable a joint strategic vision, bringing insights and innovation to ensure Accenture brings value to the client every day in delivering expected outcomes
Maintain strong relationships with client and Accenture stakeholders
Drive strategic, financial, and operational decisions
Act as a good steward for #beOperations by creating an environment that is innovative, creative, and supportive for your team members.

Detailed Description and Measures of Success
ACHIEVE CLIENT VLAUE
Responsibilities:

Immerse in the account direction, including involvement in account planning and understanding the relationship plan (power map)
Understand, document and continually manage client expectations, ensuring alignment with contracted work. Ensure Delivery Lead understands the client expectations and as they evolve, conduct regular discussions to ensure alignment
Integrate into and build strong relationships with the broader account leadership team
Understand the client’s context within the industry, digital disruption and competitive position
Understand the client's business priorities and bring Accenture assets and expertise to the client aligned with these priorities
Expand client relationships through a physical presence at the account and meaningful client interactions
Develop and manage a pipeline of opportunities (identify and pursue), negotiate new outcome based deals and ensure the client understands the continued value that Accenture brings to their business
Drive incremental revenue growth through expansion or renewals of work

Metrics:
Sales / GILC plan met/exceeded

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DRIVE INNOVATION
Responsibilities:

Define a strategic roadmap consistent with account plan that describes the incremental value that will be brought to the account, including the innovation agenda
Collaborate internally with the team to determine the innovation agenda for the account and ensure innovation is a regular part of the client dialogue
Leverage/Build network (i.e. peers, innovation centers, etc) to understand compatible work being delivered to other clients and how these learnings/capabilities could be applied to their account. Expose client to latest innovation tools, capabilities & assets
Provide a scorecard around executing the innovation agenda that is discussed regularly with the client (i.e., ensure the client knows where Operations is doing great things)

Metrics:
Innovation scorecard in place

DELIVER OUTCOMES
Responsibilities:

Overall accountable for the Operations presence on the account, internally and with the client (effectively the CEO of the Operations work). Key focus on client expectation management, financial management, client satisfaction, referenceability, delivery management and risk management
Build the enabling account structure (supporting functions, delivery lead, etc.) and integration into internal and client governance
Ensure differentiated outcomes are delivered to the client, in alignment with expectations, solution and contract
Proactively manage risk for the portfolio of Operations business on the accountusing the risk methodology, including the QA program

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Metrics:

Book to bill, revenue and CCI targets met/ exceeded (vs. ODE and Plan)
Risk mitigation plans in place
Satisfied client
Referenceable client
Successful external audits

Application Procedure:
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