Customer Care Executive Job at Better Homes

Better Homes - UAE

Job Description
The Customer Care Executive (CCE) is responsible to maintain excellent customer contact relationship while projecting a professional image of the Company through communication via phone or computer including answering any request from potential/existing clients, tenants/landlords and investors regarding property enquiries, or complaints in a timely and efficient manner.

Reporting to the Team Leader - Customer Care, the Customer Care Executive (CCE) will play an important role in helping the Company achieve its vision, values and strategic profit objectives.

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Principal Accountabilities

The incumbent has to ensure smooth day to day operations and support of the Customer Service Team and attain individual metrics for different aspects of service, such as time to respond to an inquiry, the number of calls a representative handles in a given period of time or the percentage of late deliveries.
Ensure all client calls (enquiries, requests, complains) are attended to as per best customer service practices and quality standards; follow up with clients on a regular basis
Identify, research and resolve customer issues/concerns using the available information/database; efficiently understand the customer's requirements and strive to provide business solutions
Adhere to company's policy and procedure for all department processes / transactions including:
Inbound calls
Outbound calls
Enquiry emails
Data Entry and assigning work orders
Quality Assurance
Maintain customer accounts by recording accurate account information. Follow up on leads registered through various communication channels
Tracking and reporting of relevant customer care performance metrics
Conduct lead farming for any property requirements in the market. Promoting other service offered by the Company and generating referral leads
Other Company related duties that may be assigned by the Manager/Team Leader- Customer Care that are consistent with the department and Company mandate

Required Competencies

With minimum 3 years' experience in Call Center / Customer Service Representative
High school degree or diploma
Clear communication skills
Strong call handling skills and active listener
Ability to multi-task, prioritize and problem solving

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Job Details
Job Location: Dubai
Job Role: Customer Care Executive
Department: Customer Care
Reports To: Team Leader - Customer Care
Employment Status: Full-Time
Employment Type: Employee

Preferred Candidate
Career Level: Minimum 3 years experience in Call Center / Customer Service Representative
Can join asap

Application Procedure:
Click the link below to visit and read the original announcement on the recruiting organization's website and apply with your recently updated CV.

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