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Pyrogreen Group - Abu Dhabi
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Location :Abu Dhabi, United Arab Emirates
Date Posted :August 10, 2020
Category :ADMIN JOBS
Job Type :Full-time
See Also: Admin Assistant Job at Komtech Group - Abu Dhabi
Description
We needed suitable candidate for the post of a Customer service executive in Abu Dhabi. Interested candidate can apply.
Job Details:
- Manage and address customer complaints and other ongoing and pending issues and escalate issue to appointed point- of-contact / senior staff whenever necessary.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain client account information accurate and up to date based on the transactions. Coordinate with Admin Team to update whatever is necessary on company files.
- Provide timely resolution to each client inquiry; ensuring emails and phone calls are attended to within the set timeframe.
- Coordinate with Accounts Department in maintaining financial records of the client, request invoices and /or account adjustments whenever necessary.
- Recommend potential products or services to management by collecting customer information and analyzing client needs.
- Collect payment, take payment information and other pertinent data to facilitate payment from the client; issue receipt voucher and request for paid invoice from Accounts Department upon payment clearance.
- Go the extra mile to engage customers and aim for customer retention and minimize client attrition.
- Provide accurate, valid and complete information by using the right methods/tools.
- Manage complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Meet personal/team targets as set by the Customer Service Manager/Operations Manager.
- Keep records of customer interactions, process customer accounts and file documents.
- Update assigned companies in CRM with all the necessary data as set by the Customer Service Manager/Operations Manager.
Job Requirements:
- Graduate degree
- Minimum two years of experience in customer service role.
- Proficient in English.
- Computer knowledge is necessary.
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