Admissions Officer Job at Heriot Watt University - Dubai

Heriot Watt University - Dubai

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Based in our busy Admissions Office, you will work as part of the team which provides administrative support for the direct application processes. Your main duties will be to deal with enquiries, input and transmit important data and implement established daily procedures including monitoring and rectifying issues around the quality of application data. You will work closely with colleagues in our academic Schools to trouble shoot any issues that arise.

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Key duties and responsibilities

• Acting as first point of contact for the Admissions Office
• Supporting the Admissions Manager in all daily processes related to application management
• Inputting decisions on applicants and checking that these are correct and appropriate before data transfer
• Assessing applicant fee status in line with regulations
• Verifying and inputting applications directly into the University's student record system (Banner)
• Preparing Confirmation of Acceptance for Study (CAS) letters for overseas applicants for visa purposes
• Monitoring application data and resolving issues arising with this
• Ensuring that all applicants are provided with the necessary information and correspondence throughout the year
• Contributing to the ongoing development of the CRM system (CRM Recruit) for admissions
• Dealing with telephone and email enquiries related to the admission of students
• Support colleagues across the University in resolving issues that arise, many of which will be raised through the IT Helpdesk system
• General administrative duties including filing, dealing with mail etc.
• This job description is not exhaustive and the post holder may be required to undertake other relevant duties commensurate with the grading of the post.

Education, qualifications and experience
Essential
1. Educated to at least first degree or equivalent practical experience in the workplace
2. Recent relevant experience of administration in a customer focussed role
3. Understanding the requirements of good customer service
4. Ability to provide meticulous attention to detail
5. Experience of working as part of a small and multi-tasking team
6. Excellent communication and interpersonal skills
7. Experience of working under pressure and to prescribed timescales
8. Experience of using Microsoft packages including Outlook, Word and Excel
9. Excellent problem solving skills
10. Appreciation of working with confidential information

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Desirable
1. Experience of administration in a higher education environment
2. Experience of using computer databases and complex administration systems i.e. student records systems
3. Knowledge of CRM systems
4. Familiarity with the needs of overseas students i.e. fee status and Tier 4 requirements
5. Experience of working across departments/sections ideally within a university setting.

How To Apply
Applications can be submitted up to midnight (UAE time) on Thursday 15th October 2020.

At Heriot-Watt University we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment.

The appointment is conditional upon successful completion of all Labour and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place.

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