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| WHR Solution - Abu Dhabi |
Assistant Front Office Manager Jobs | uae jobs
About CompanyDanat Jebel Dhanna Resort is a luxurious five-star resort located in Ruwais on the west coast of the Emirate of Abu Dhabi, situated on the 800 meters pristine beach of the Arabian Gulf in a tranquil setting.
The resort’s luxuriously designed guest rooms and private waterfront Villas and chalets are combined with award-winning cuisine, a full range of sports and conference facilities, all of which will ensure both leisure and business travellers have a memorable stay.
On Abu Dhabi’s western coastline, between the desert landscape and the waters of the Arabian Gulf, this beachfront resort is approximately 220 kilometers from the UAE capital and two hours drive from Abu Dhabi International Airport. It overlooks 800 meters of pristine private beach and is an ideal destination for weekend getaways, romantic breaks, or a family holiday.
Close to Sir Bani Yas Island, the world’s leading sustainable tourism destination dominated by the Arabian wildlife Park, with its roaming giraffes, cheetahs and gazelles. It is 17 km away from the 7th Century Church and Monastery, Ruwais Farm, and Ruwais Mall that guests can visit.
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Assistant Front Office Manager Job Descriptions
About the Role:
As Assistant Front Office Manager, you will be responsible in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of hotel Guests.
Responsibilities and essential job functions include but are not limited to the following:
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Setting departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Maintain good communication and working relationships with all hotel departments.
- Monitor staffing levels to meet cover business demands.
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.
- Manage staff performance issues in compliance with company policies and procedures.
- Oversee the entire Front Office operation to maintain high standards.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures.
Requirements:
- Previous customer related experience required
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Knowledge of the local area
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Outlook
- Opera
- Internet
- Microsoft Office software (Word and Excel)
Compensation & Benefits
Basic Salary: To be discussed during interview
Accommodation: Provided
Transportation: Provided
Annual Paid Leave: Provided 30 days
Employment Visa: Provided
Flight Tickets: Provided
Medical Insurance: Provided
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