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| Four Seasons - Jumeirah |
front desk supervisor jobs | four seasons hotel | four seasons careers
Job Type: Full time
Four Seasons Resort Dubai at Jumeirah Beach
The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth.
See Also: Administrative Assistant Job at Genavco - Dubai
Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
Front Desk Supervisor Job Description
Join our Team
- Work on a team that is built on mutual respect, collaboration, excellent service.
- Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
- Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
- Note special information on the arrivals of the day, and coordinate with other departments to ensure a smooth arrival process for all guests. Ensure that special requests and preferences are set up prior to arrival, and communicate closely with Front Desk Agents to ensure the team are aware of any special information.
- Ensure that room allocations are assigned correctly, taking into account any special requests and additional information that may assist in getting the guest right.
- Ensure strong knowledge throughout the Front Desk of general information about the Resort. Ensure agents are well informed on the property, events, promotions and food and beverage operation.
- Maintain good relationships with agents and managers within the Front Office. Build team morale and encourage the rest of the team by setting a positive leadership example.
- Proficiency in Opera to comfortably select and block rooms, looking at each guest individually to match their personal preference and noting any previous history and preferences they have.
- Taking decisions on future allocations, balancing inventory and upgrading when necessary, and escalating concerns to managers when the situation requires it.
- Maintaining maximum occupancy in the Resort, avoiding overbooking situations.
- Promoting guest recognition at the Front Desk, ensuring that agents are aware of return guests and guests with VIP status. Ensure SMYKM are used and practiced.
- Communicate closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance.
- Liaise with the Departmental Trainer and the Training Manager to ensure thorough training for new hires, regular refresher trainings for the rest of the team and maintaining clear records of trainings completed and to complete for each colleague.
- Comfortably handle guest problems, complaints and feedback with tact and professionalism and involve management when necessary.
- Interact with the team, delegating tasks and responsibilities to agents, and coordinating with management to ensure the well being and development of each agent is taken care of.
- Ensure there are timely daily briefings with full attendance, and conduct the briefings when present.
- Contribute to monthly departmental briefings, communicating new information and changes within the Resort or with other departments. Encourage participation from agents.
- Conduct regular standards testing of all Front Desk colleagues, ensuring that collectively, each colleague has been tested once per month minimum.
- Maintaining good relationships with all other departments in the hotel, especially those working closely with the Front Desk. Promoting strong morale and a good reputation within the property through strong leadership.
- Encouraging the Front Desk team to work towards meeting our financial goals and bringing an appropriate return on investment for our owners and stakeholders.
- Ensure adherence to all credit procedures in the Front Desk, involving management when required.
- Ensure entire team is well aware and adheres to the required safety standards within the Resort. This includes all health and safety standards, fire and bomb procedures and standards for any emergency situation.
- In the absence of a manager, have the knowledge and confidence to assist in any issue that demands a manager’s presence. If necessary, provide appropriate compensation to the guest if there is an issue that justifies it.
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