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| Citymax Hotels UAE - Dubai |
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Front Office Manager - (2000036C)
Description
- Leading the Guest Services Team
- Ensuring Exceptional Customer Service and monitoring the guest experience software system
- Responsible for the running of the front desk by hiring and training all front desk agents.
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer servies
- Supervise workload during shifts
- Answer phone inquiries, direct calls, and provide basic information
- Participates in the selection of front office personnel.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Verifies that accurate rooms / inventory information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Random checks all cashiers in and out and verifies the deposits randomly during the shift and enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office PMS, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all mails in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain required Par stocks of all front office and stationary supplies.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office log and Guest feedback forms on a daily basis.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Perform other duties as requested by management.
- Leading the Guest Services Team
- Ensuring Exceptional Customer Service and monitoring the guest experience software system
- Responsible for the running of the front desk by hiring and training all front desk agents.
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Supervise workload during shifts
- Answer phone inquiries, direct calls, and provide basic information
- Participates in the selection of front office personnel.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Verifies that accurate rooms / inventory information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Random checks all cashiers in and out and verifies the deposits randomly during the shift and enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office PMS, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all mails in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain required Par stocks of all front office and stationary supplies.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office log and Guest feedback forms on a daily basis.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Perform other duties as requested by management.
Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP - Business Bay - Dubai, UAE HOSP - Business Bay - Dubai, UAE HOSP - Business Bay - Dubai, UAE, , Dubai
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 15, 2020, 7:51:35 AM
Application Procedure
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