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| Al Ghazi - Dubai |
Call Center Agent Job at Al Ghazi - Dubai
Published: November 17, 2020Location: Dubai, United Arab Emirates
Category: ADMINISTRATION JOBS
Job Type: Full-time
Keywords: indeed jobs,jobbank,hiring jobs,jobs near me
See Also: Receptionist Job at Nathan & Nathan - Dubai
DESCRIPTION
Hiring a Call Center Agent for Dubai.
Key Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Processing forms, orders, and applications requested by the customers.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Managing administration, communicating and coordinating with internal departments.
- Recording details of comments, inquiries, complaints, and actions taken.
Key Requirements:
- Bachelor degree.
- Good multi-tasking skills.
- Ability to work with others in a close manner.
- Able to maintain customer confidentiality.
- Excellent communication skills, including verbal with proper grammar.
- Technical expert in related computer applications.
Click the link below to visit and read the original announcement on the recruiting organization's website and apply
