 |
| Genavco - Dubai |
career builder, indeed job search ,job search,full time jobs near me
Customer Service Executive(YZ-9A545)Posted on: November 6, 2020 by admin
Job Type: Full Time
Location: Dubai
See Also: Fraud and Authorization Analyst Job at Citi - UAE
hiring near me,jobs hiring
Key Responsibilities:
- Utilize relevant systems to resolve customer requests
- Handle Inbound/Outbound calls
- Handle all correspondence concerned with orders and action any edits or amendments as requested
- Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained
- Channel feedback from customers through to correct departments
- Process customer orders quickly and accurately, ensuring appropriate margins are achieved
- Responsibility for customer’s online access either directly (BI Tech Support) or indirectly by channeling queries to the appropriate department (SSC Specific)
- Ensuring that customer claims are handled efficiently through relevant systems.
- Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
- Building strong working relationships with business teams, customers and your team
- Respond to customer requests in a timely manner with high quality
- Other Ad hoc duties
- Manage dispatch and front-line team
career opportunities,job alert
Skills:
- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
- Proficient skills in Excel, Word and Outlook are essential
- Remain approachable under pressure
- Knowledge and ability to use relevant internal systems
- Act with integrity, tact and diplomacy
- Work as part of a team
- Ability to complete a variety of related tasks
- Pro-actively solve problems
- Excellent Customer Service skills
- Good time management skills
- Ability to be flexible within role
Job Category
customer care executive
Application Procedure
Click the link below to visit and read the original announcement on the recruiting organization's website and apply with your recently updated CV.
