Call Center Agent Job at Al Ghazi - Dubai

Al Ghazi - Dubai

Call Center Agent Job at Al Ghazi - Dubai

Published: December 5, 2020
Location: Dubai, United Arab Emirates
Category: ADMINISTRATION JOBS
Job Type: Full-time

Description
Hiring a Call Center Agent for Dubai.

Key Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Keep records of all conversations in our call center database in a comprehensible way.
• Seize opportunities to upsell products when they arise.
• Meet personal/team qualitative and quantitative targets.
• Frequently attend educational seminars to improve knowledge and performance level.

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Key Requirements:

• Bachelor degree holder.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening
• Track record of over-achieving quota.
• Customer focus and adaptability to different personality types.
• Familiarity with CRM systems and practices.
• Ability to multi-task, set priorities and manage time effectively.

How to Apply
Click the link below to visit and read the original announcement on the recruiting organization's website and apply.

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