Customer Care Representative Job at Hempel

Hempel - Abu Dhabi

Customer Care Representative Job at Hempel - Abu Dhabi

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This is your opportunity to be part of a global organization.

You will be responsible for providing excellent customer service to all walk in customers and ensuring a smooth process flow towards delivery of goods.

Be part of a customer focused team and get the opportunity to leave your mark

As a Customer Care Representative, your primary focus is to assure that our clients receive the delivery of the products he/she requires, in a ‘reasonable’ time, but one which meets his needs without unnecessary delay.

Here’s some of the other things you can look forward to:

Follow up on Delivery Notes Invoicing on a daily basis and ensure all invoices are done in a timely manner.
Completing paperwork, sorting and filing invoices and handling complaints.
To ensure that as often the first point of customer contact, you answer the telephone and deals with direct sales in the most friendly ‘can do’ way.
You'll be responsible for providing excellent service at all times and in a timely way.
Assure that your work is finished before you leave your desk each day, with all LPO’s posted and Invoices sent periodically.
Be a part of the Customer Care team in processing Internal and External orders, follow up of Partial Orders.
You will liase directly with our own Sales staff on a daily basis to assure that either they, or yourself, communicate any problems directly to the client to avoid any delivery shocks on the expected date of delivery.
You will similarly liase with our Internal Supply chain area to facilitate timely deliveries at all times.
Update CRM and AX when required with the relevant detail.
Confirm with customers by email,telephone or in person to provide information about products and services, take orders and process them in a timely manner.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Sending out invoices based on priority.
Processing abroad Sales and ensure the work cycle is complete.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.

You will report to the Team Leader - Customer Care.

The role will be based in Abu Dhabi (UAE).

We’re looking for an energetic individual, with the ability to learn and a positive attitude.

Our ideal candidate will come wtih a cross cultural , cross functional experience.

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You should also have the following qualifications:

Bachelor’s degree
Essential Product Knowledge, pricing.
Good spoken written communication skills
Good 'people skills' for building relationships with colleagues at all levels
The ability to plan and prioritise your own work.
The ability to motivate people
Calmness under pressure
Decision-making ability
Accuracy with record keeping
IT skills

Application and further information

For further information on Hempel, please visit hempel.com.

To apply for this position, please submit your application letter with a CV in English via the link no later than the 25-Jan-2021.

CLICK HERE TO APPLY NOW