Restaurant Reservations Agent Job at Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group - Dubai

Restaurant Reservations Agent Job at Mandarin Oriental Hotel Group - Dubai

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Position: Restaurant Reservations Agent
Job no: 510450
Employment type Full time
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Department: Non-Management (Entry), Food & Beverage

Responsibilities:

Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
Proactively handle customer queries and escalations through telephone and email
Contribute to revenue objectives through maximising booking conversions
Where appropriate upsell and promote all restaurants to guests
Ensure group and event booking requests are completed and handed to team in agreed time scales.
Keep up to date with information and training required to complete role effectively
Flexibility to work to demands of the business including rotational shifts
Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
Any other duties as may reasonably be requested by the management

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Skills & Qualifications

1-2 years’ experience in a luxury hotel or high-end independent restaurant
Communicate effectively with various customer profiles to deliver their expectations
Demonstrate good knowledge of Microsoft Office
Fluent in English – spoken and written
Team player
Demonstrates good knowledge of a table management/reservation system.
Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
Experience in F&B industry