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| Gilbarco - Dubai |
Customer Service Manager – MEA Job at Gilbarco - Dubai
Gilbarco Dubai Careers | Looking for a customer service manager job in dubai | jobs in dubai 2021
The primary responsibility for the Customer Service Manager is to manage and maintain customer (key account / end customer and distribution channel) relationships by –
Managing and understanding customer order requirements & needs; development of ‘best in class’ order management procedures and policies; managing all aspects of key account & distribution administration; managing the customer service team; timely and accurate reporting of sales/revenue data.
The CSM along with the CS team is responsible for ensuring that all orders are entered quickly and accurately and works proactively to prevent and solve problems.
The CSM also monitors and coordinates all activities related to processing orders, from their receipt to delivery of the product. The CSM is expected to understand and apply Gilbarco Veeder-Root order and sales policies. The CSM will at all times maintain customer service standards assuring that the customer receives the best service possible.
KEY RESPONSIBILITIES:
Managing and understanding customer order requirements & needs; development of ‘best in class’ order management procedures and policies; managing all aspects of key account & distribution administration; managing the customer service team; timely and accurate reporting of sales/revenue data.
The CSM along with the CS team is responsible for ensuring that all orders are entered quickly and accurately and works proactively to prevent and solve problems.
The CSM also monitors and coordinates all activities related to processing orders, from their receipt to delivery of the product. The CSM is expected to understand and apply Gilbarco Veeder-Root order and sales policies. The CSM will at all times maintain customer service standards assuring that the customer receives the best service possible.
KEY RESPONSIBILITIES:
- Ensure accurate and timely management and data entry of orders for Gilbarco Veeder-Root products.
- Manage, maintain key account & distributor contracts.
- Daily, Weekly, Monthly collation of sales / revenue data for internal distribution.
- Coordinating with the Forecasting team on orders & expected shipments.
- Address and resolve customers’ problems in a timely manner.
- Handles issues in the best interest of both the customer and the company.
- Develop and strengthen customer relationships through “best in class” service.
- Seek ways to increase effectiveness.
- Participate in developmental training identified to increase knowledge and skills.
- Meet Policy Deployment Goals related to Order Management / Customer Service Standards.
- Participate in Continuous Improvement Activities.
- Must be able to communicate clearly, both written and oral.
- Works with accuracy with an eye for detail.
- Tracking Distributor Compliance.
- Logging all orders and tracking details of shipments in logbook.
- Co-ordinating with factories on production lead times and ensure order readiness.
- Have weekly calls with all factories to understand production issues and discuss ways to improve ETD.
- Ensuring an appropriate order flow compliant with the organizational policies.
- Co-ordinating with the finance department to resolve invoice and pricing issues.
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers.
- Management of the communication with the sales department and customers.
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during customs clearance.
- Supervising Filing activities of all documents on respective order folders and share the same with customers, sales, AR team when necessary.
- Managing the coordination with forwarders and customers on shipments deliveries.
- Help sales team on PFI and following up with factories to get the same.
- Help sales team on providing needed freight quote, HS codes, graphics, container information’s etc. for them to prepare quotes.
- Weekly team meeting to facilitate continuous improvement.
POSITION RELATIONSHIPS
- Customers (Key Account & Distributors)
- GVR factory representatives / customer service teams
- Sales
- Marketing
- Finance
- Operations
Performance measured against personal objectives and established department Key Performance Indicator targets. The requirements listed below are representative of the knowledge, skill, and/or ability required.
PERSONAL QUALIFICATIONS & EXPERIENCE
- Finance/Business Degree.
- 5 years Customer Service Manager Experience in a similar Industry.
- On daily basis collation of sales / revenue data for internal distribution.
- Daily coordination with forecasting team on orders & expected shipments.
- Understanding terms and conditions related to shipping, freight management, revenue recognition.
- Strong interpersonal and communication (verbal and written) skills.
- Problem solving and decision-making skills.
- Significant attention to details and strong follow-up skills.
- Strong with MS Word and Excel dashboards and visuals.
- Has capability and capacity to set goals that stretch self and peers.
- Consistently drives high quality, on-time results.
- Demonstrates the sense of urgency and the flexibility needed to achieve results; immediate impact.
- Organizes and prioritizes to drive results.
- Does not let perfect get in the way of better.
Champions Continuous Improvement
Must be committed to understanding customer needs and provide maximum quality service.
Strategic
Should be able to consistently maintain a high level of professionalism.
Innovative for Impact
Must have the ability to take the customers’ needs and continuously see if there are better ways to service the customer.
Inspiring
Ability to listen well and communicate quickly and effectively (oral & written).
Build Extraordinary Teams
Must be able to work well in a team and positively support the team.
Courageous
Ability to work with little or no supervision.
Deliver Results
Must be self-motivated and result-driven.
Adaptable
Attention to detail.
Lead with VBS (Vontier Business System)
Have a proven record of possessing a high learning agility
Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio of five operating companies is united by a powerful purpose: mobilizing the future to create a better world. Our pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.
Vontier’s proven business system, experienced leadership team, and vibrant, inclusive culture driven by continuous improvement and innovation are built on the powerful legacy of Fortive and Danaher, with a focus on the future. The Vontier name and logo capture our belief that the horizons are endless as we look to the next frontier of global mobility. For more information, please visit: www.vontier.com
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Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide. Gilbarco AFS is part of the Gilbarco Veeder-Root family.
- Takes actions and makes decisions that support the VBS culture.
- Is aware of and appropriately uses the VBS tools.
- Proactively makes recommendations for future improvements.
- Thinks through and analyses complex problems, challenges and drives to root cause.
- Positively copes with change; applies knowledge and skills effectively in new environments.
- Motivated by the challenge of new work; comfortable with ambiguity; proactively seeks answers.
- Quickly learns when faced with new challenges and strives to enhance his/ her knowledge and skills.
- Applies past learning to solve current problems.
Must be committed to understanding customer needs and provide maximum quality service.
Strategic
Should be able to consistently maintain a high level of professionalism.
Innovative for Impact
Must have the ability to take the customers’ needs and continuously see if there are better ways to service the customer.
Inspiring
Ability to listen well and communicate quickly and effectively (oral & written).
Build Extraordinary Teams
Must be able to work well in a team and positively support the team.
Courageous
Ability to work with little or no supervision.
Deliver Results
Must be self-motivated and result-driven.
Adaptable
Attention to detail.
Lead with VBS (Vontier Business System)
Have a proven record of possessing a high learning agility
Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio of five operating companies is united by a powerful purpose: mobilizing the future to create a better world. Our pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.
Vontier’s proven business system, experienced leadership team, and vibrant, inclusive culture driven by continuous improvement and innovation are built on the powerful legacy of Fortive and Danaher, with a focus on the future. The Vontier name and logo capture our belief that the horizons are endless as we look to the next frontier of global mobility. For more information, please visit: www.vontier.com
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Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide. Gilbarco AFS is part of the Gilbarco Veeder-Root family.
With more than 300 associates, Gilbarco AFS is a leading fuel management technology and services company providing wet stock management, automated refueling & maintenance services to retail & commercial customers, including mines & government agencies.
"The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation."
"The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation."
